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Error uploading files from my phone to dropbox

Error uploading files from my phone to dropbox

Explorer | Level 3

I am trying to upload pictures from my phone to Dropbox and it is giving a error "problem reading photos library. Aan unknown error occurred reading your media library." Can you please assist.

3 Replies 3

Re: Error uploading files from my phone to dropbox

Dropboxer

Hi there @Angela; welcome to our Community and happy Friday! 

 

Can you please let me know the device's OS and the version of our mobile app? 

 

If you get the same error after rebooting your mobile device, could you send me a screenshot as well?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error uploading files from my phone to dropbox

Explorer | Level 3
Hi Walter, my os device is iPhone 11 pro max with iOS 14.2 installed. The Dropbox version is 214.2.4. I am unable to attach the error.

Re: Error uploading files from my phone to dropbox

Dropboxer

Hey @Angela, I just wanted to ask if you have added the Photos library itself to your Dropbox mobile app by any chance?

 

If you have not, could you walk us through the steps that you take to upload the photos?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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