cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Error when downloading

New member | Level 2
New member | Level 2

Hello I am getting an error message when trying to download any file from my account ( i have 3 seperate drop box accounts) and that happens to all 3 of them. It works perfectly on mobile but not on chrome. I have restarted my computer, cleared cache etc. Nothing helps. No weird symbols in the file name, it's usually a pdf, tiff, png, or jpeg file. Please help.

3 Replies 3
Highlighted

Re: Error when downloading

Dropboxer
Dropboxer

Hey there @tropictides,

Can you let me know what error message you're receiving when trying to download your files? Would you mind sharing a screenshot (excluding any personal info) of the error?

If you use another web browser to download files, do you have the same issue with downloading? Also, please try using an incognito/private browsing window to see if the issue persists there too.

As a last step, please try clearing your browser's cache and then trying the action again.

Let me know how it goes - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Error when downloading

New member | Level 2
New member | Level 2

Here is a screen shot of the error https://www.screencast.com/t/5gY2Nuel 

I tried incognito and cleared chache, same problem. It only seems to be here at work though. I have no problem downloading files at home on my personal computer. I wonder if for some reason there is a restriction they have put on the network here..?

Highlighted

Re: Error when downloading

Dropboxer
Dropboxer

Hey @tropictides,

Are you using the same web browser on your personal and work computers? Did you try using a different web browser on the device having this issue?

Something you could check would be if there are any pending browser updates on your work computer to see if that helps resolve the issue.

I hope this helps - Thanks!  


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?