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Hi,
I have a file that is password protected, I do not why because it is just a car repair manual. Dropbox says " .pdf files are supported but something went wrong", I may need to reset the password but there are no options.
I have no idea how to access it.
Cheers,
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have the same issue with some files not opening. I have tried from a different browser and from an incognito /private browsing window with no joy.
Any other ideas please?
I get the error message ".pdf files are supported but something went wrong." when trying to open some files.
I have tried opening via a different browser and in incognito mode with no joy.
Hi @SophieS91, I'd be happy to look into this for you!
Can you clarify the file type of the content you're trying to preview?
Keep me posted, and we'll take it from there.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
File type 'document' is this what you mean?
Hi @SophieS91, could you clarify what type of document it is? Is it a .PDF, .DOC,.DOCX or maybe even .XLS?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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