Error when viewing files

[parismcginty]

Hi! All audio files that I have downloaded to drop box over the past few months won’t play. The error message keeps coming up saying ‘.mp3 files are supported but something went wrong’. Any files I had previously downloaded in past years will still play, but any recent downloads will not. I have tried playing the files on the app and on my online account. I have also tried multiple browsers including safari and chrome. I am using an Apple iPhone 8. Any ideas on how to fix this?

[Jay]

Hi @parismcginty, thanks for posting on the Community!

Do the files preview normally when you download them to your computer, instead of previewing them from the site directly?

This will help me to assist further!

[parismcginty]

Hi,
Yes I just downloaded it to my computer and it will not play.
If I share these files from my Dropbox to others they will also not play. However, when the original sender of the files shares them with other people, they play perfectly on their Dropbox.
Hope this added information helps!

[Jay]

It sounds like your device isn't downloading the file correctly, or can't play it on your machine.

What happens if you use another device to download the mp3 files? Have you tried a different audio player to see if this helps?

[parismcginty · Accepted solution]

I just tried downloading the files from the original sender onto my Dropbox account on a different device. I then logged into my Dropbox on my iPhone and it works! Thank you so much for your help 🙂

[Jay]

Glad to hear it's working now, @parismcginty!

If you need any further assistance in future, please let me know. Enjoy your weekend!