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Errrors when trying to run backup and restore

Explorer | Level 3

Errors during backup and restore Hi Can anyone help I dont know how to move forward I get this message when I try to run backup and restore. Can anyone please tell me how to resolve this. Many thankserrors.png

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Re: Errrors when trying to run backup and restore

Dropboxer
Dropboxer

Ah, thanks for the extra details there Malc -they're most appreciated.

I'm not sure how this would affect our desktop application due to the different versioning systems (our version history conflicting with Window's versioning scheme) so I'd suggest that you uninstalled the desktop app from this computer before moving forward with the task at hand. 

Once you're done with this, you can go ahead and re-install it.

I know it's not optimal but this should help. Please keep me posted @Malcyman!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Errrors when trying to run backup and restore

Dropboxer
Dropboxer

Hello @Malcyman - welcome to the Dropbox Community!

I'm not really sure where Dropbox comes in play here as the error you get is generated by your computer's OS. Could you clarify what exactly you're trying to accomplish, the steps you take to do this and how Dropbox is interfering with that?

Thanks in advance!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Errrors when trying to run backup and restore

Explorer | Level 3

Hi Thanks for your reply. I am trying to run Backup and Restore and at the end of the process I get an error saying that " backup has completed but some files were skipped" when I go in to view skipped files i get the report I have shown in the screenshot attached. I hope that explains my issue. It looks as if some of my Dropbox files have been moved or deleted thus causing this error.

regards

Malc

Highlighted

Re: Errrors when trying to run backup and restore

Dropboxer
Dropboxer

Ah, thanks for the extra details there Malc -they're most appreciated.

I'm not sure how this would affect our desktop application due to the different versioning systems (our version history conflicting with Window's versioning scheme) so I'd suggest that you uninstalled the desktop app from this computer before moving forward with the task at hand. 

Once you're done with this, you can go ahead and re-install it.

I know it's not optimal but this should help. Please keep me posted @Malcyman!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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