Excel Pinned Files on Taskbar - Doesn't show DropBox files

[OllyL]

Hi there,

I've had this problem before and can't remember how I fixed it. Basically there is a weird bug where spreadsheets stored in DropBox don't show up in the recent files when you right click the Excel icon in the Windows taskbar. It's something to do with cloud files I think but there is a way you can get around it. It's really annoying because I always pin my shortcuts down there new files don't show up half the time.

Does anyone know the fix?

[Daphne]

Hello there @OllyL, I hope you're having a good day!

Does this happen with all Excel files in Dropbox?

Or do you see this happening for "Online only" files compared to "Local" files?

If possible, please try testing this by pinning a file that is "Online only", check to see if it's pinned, and then right click the file and choose "Smart Sync - Local" to see if it appears then.

Keep me posted with your findings!

[mm33]

This exact problem is happening to me now that i've upgraded to windows 10. And i check and its across multiple file types (doc, xls, ppt). And they are all local when i check smart sync status. 

Any help would be appreciate, this is very frustrating

[Megan]

Hi @mm33, let's see what we can do here! 

Would you be able to send me a screenshot demonstrating what you see on your end?

I'd appreciate having a clear visual. 

Also, what version of the app do you use? You can see this simply by hovering your mouse over the Dropbox icon, near your WiFi.

Keep me posted!

[mm33]

Using 128.4.2870. Below image on left shows the file when looking at smart sync. So i opened the file in question and saved and closed it. but then when right clicking on excel thats pinned to my taskbar i do not see the file. This same thing happens with excel, ppt, etc. 

Recent views is turned on as if i do this with files saved to my C drive it works. 

[Megan]

Thanks for all the extra info @mm33!

If you quit the app, and then follow the same steps, do you see the files? 

[tom_at_dragon]

Is there any solution for this? I ran into this issue on Windows 10 device setup new.

On my former device I did not have that issue. Same file in status 'Local', can be pinned on the old device, not on the new one...

[mm33]

Still no fix that I've found, the dropbox dev people have been useless

[fordfan485]

I'm also having this problem.   I'm using dropbox 134.4.4115, office 365 (version 2110) and Windows 10 Pro 21H1.   currently open files dont even show in the jump list when the file is open in excel.   This prevents me from even pinning it to the jump list.   No recently opened files populate the jump list either.  This happens for files in local and online only mode if stored in the drop box.  

[jenolinz]

This helped solved my problem with pinning files to an app.

https://help.dropbox.com/installs-integrations/third-party/adding-place-microsoft-office