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Excel file will not download from dropbox in Excel or Numbers on iPhone

Explorer | Level 4

Until recently I was able to open Excel files from Dropbox on my iPhone. Now the message "downloading" appears with a spinning wheel but the file never downloads. Attempting to cancel the download has the same response. Using  Numbers has the same effect. I have deleted and downloaded the Excel app but this does not fix the problem.

14 Replies 14
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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Dropboxer
Dropboxer

Hi there @Stuart C.8

I'd be more than happy to help look into this!

As a first step, could you please clarify if you're downloading it from your mobile device's web browser or from the mobile app? 

Could you also send me a screenshot (without any personal info) of the error message that you see?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Explorer | Level 3

I am having the same problem on my IPad Pro.  It is still stuck when I go into the excel app on my Ipad.

Highlighted

Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Dropboxer
Dropboxer

Hey @Mbagell12

Welcome to the Dropbox Community!

Initially, could you let me know if you've tried connecting your device to a different WiFi connection? 

Could you also clarify if you are able to access the file through a web browser by any chance? 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

New member | Level 2
New member | Level 2

Hello,

I am having the same issue where my excel is not downloading. My phone is a Google Pixel 2. I am using the app. It used to work but doesn't anymore. What is the best way to fix this?

 

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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Explorer | Level 4

It just started working again for me. It may have been a OS upgrade but I can't swear to it. Maybe yours will recover as well.

Highlighted

Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Dropboxer
Dropboxer

Hello @Umpa18, thanks for nudging us here. 

I just wanted to check with you if you've had a look at @Stuart C.8's suggestion - are you still having trouble with this? 

If you are, could you provide us with a bit more info on the behavior, along with any screenshots of any error messages (without personal info) so as to have a better understanding?

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

New member | Level 2
New member | Level 2

Hi @Lusil,

The file is still showing that is downloading from Dropbox. It was running for 5 minutes and nothing is happening. I reistalled the app to see if it will fix the issue but it didn't. What other fixes can there be?

Screenshot_20191029-130127.png

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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Dropboxer
Dropboxer

Thanks for the screenshot, @Umpa18

Hmm. Just to ensure troubleshooting, could you try connecting to a different WiFi?

If that doesn't do the trick, maybe a reboot will.

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

New member | Level 2
New member | Level 2

Hi @Lusil,

I have been on and off on the wifi and it doesn't work when I switch on or off. Is there another way to work. 

Mayra

 

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