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Excel files slow sync (cloud)

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Excel files slow sync (cloud)

Explorer | Level 4

Excel files, and only excel files are very slow to cloud sync. LANsinc is fast but the sync indicator on the dropbox icon stays on for a long time. I tested by saving a very small excel file, 10kB, takes 10 sec. A similar size file of any other type, including Word, will cloud sync in 1 or 2 seconds. I have no limit on dropbox speed and my upload speed is 6Mb/s.

5 Replies 5
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Re: Excel files slow sync (cloud)

Dropboxer

Hi @babadb; welcome to our Community!

 

Can you please clarify if you're referring to changing the file's status to 'Online Only' via our Smart Sync feature or just uploading the files?

 

While at it, can you send me a screenshot of what you see so I can have a visual too?

 

If you could provide your computer's OS and the app's status within your computer's system tray/menu bar too, I'd appreciate it. 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel files slow sync (cloud)

Explorer | Level 4

All files stored locally.  W10.  Issue only happens with Excel files, nothing else.  So it appears to be something unique about Excel files that Dropbox takes longer to cloud sync. Local, LANsinc, happens fast.  And it appears it is not upload time, since I can see that is done in 2 bursts taking 1 -2 seconds total. Its just that the Dropbox icon syncing indication take 10 -15 seconds. I havent figured out how to see how ling it takes to actually update the file in the cloud. No real time tools.

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Re: Excel files slow sync (cloud)

Dropboxer

In that case, I'd suggest re-installing Excel as it might help improve matters @babadb.

 

Keep me posted anyhow!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel files slow sync (cloud)

Explorer | Level 4

Hi, I have the same problem. Did you ever get a solution to it?

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Re: Excel files slow sync (cloud)

Dropboxer

Hi @Albwal, have you tried the steps provided in the previous messages to see if they help?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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