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Excel for web file won't open

Excel for web file won't open

chuck9
Explorer | Level 4

Hello! I'm using Google Chrome for Windows to open a MS Excel file using "excel for web" via the dropbox.com page.  When I click through to the "excel for web" option, a "dead" paper icon (reminds me of old-school Mac icon) appears, and the file doesn't open... This file opens normally on other computers at my business.  Thanks in advance for help.

1 Accepted Solution

Accepted Solutions

Re: Excel for web file won't open

Walter
Dropboxer
Hi @chuck9, welcome to our Community and thanks for posting!

Can you please let me know if this persists after clearing your browser's cache or on another browser?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Re: Excel for web file won't open

Walter
Dropboxer
Hi @chuck9, welcome to our Community and thanks for posting!

Can you please let me know if this persists after clearing your browser's cache or on another browser?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Excel for web file won't open

chuck9
Explorer | Level 4

Clearing browser cache did it!! Thank you for your help.

Re: Excel for web file won't open

Walter
Dropboxer
Glad to hear that @chuck9 

See you around the Community and have a lovely week ahead!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Excel for web file won't open

djchuang
Helpful | Level 5

I confess that I was reluctant to clear browser cache (on Chrome browser for Mac), because that meant I'd have to login again for all my sites, but what do you know, that's what fixed my being able to open a file with Excel for the Web!

Re: Excel for web file won't open

Kalliope
New member | Level 2

Thank you Walter, that helped me too!

Re: Excel for web file won't open

Walter
Dropboxer
Glad to hear that @Kalliope!

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Excel for web file won't open

peter true legacy homes
New member | Level 2

I tried to clear the cache in Chrome but that didn't work.  Also I tried in Microsoft Edge and it opened.

Re: Excel for web file won't open

Hannah
Dropboxer

Thanks for the nudge here, @peter true legacy homes.

 

Are you also having issues opening Office files through our website?

 

If you cleared the cache in Chrome, but the issue wasn't resolved, this may be because of a security setting or a plugin that you have installed.

 

I would restore the browser to its default settings and disable any browser plugins, to see if it helps. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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