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Expand and Collapse Header not working on Firefox

Expand and Collapse Header not working on Firefox

luisloppes_
Helpful | Level 6

I've been using Paper on Firefox over 2 months and this is the first time it happened.

The situation is the following: I have docs with a large number of headers, from 10 up to 20 and on each one, there's a lot of text, images, tables and so on... 

And recently, the expand and collapsee feature on the headers is not working anymore, I mean, there's no option to do so. I don't know if it's just with me or is in Firefox in general.

If someone knows how to solve this, I'll be very grateful.

Thanks in advance!

1 Accepted Solution

Accepted Solutions

Re: Expand and Collapse Header not working on Firefox

luisloppes_
Helpful | Level 6

Hi @Lusil, thanks for replying me 🙂

I've already solved the issue, as you've mentioned about cleaning the cache, I did it today and then the Expand & Collapse feature started to work again.

But just to mention, when I tried on Chrome it didn't happened, maybe because there was little cache on the browser if compared to Firefox.

Anyhow, thank you again for being so attencious!

View solution in original post

6 Replies 6

Re: Expand and Collapse Header not working on Firefox

Lusil
Dropboxer

Hey there @luisloppes_,

In order to ensure troubleshooting for this, could you let me know if you experience the same behavior:

  • When you try to do this through a different browser?
  • When you attempt this via an incognito/private browser?
  • Once you've ensured that you're not running any third party browser extensions?
  • After you've cleared the cache?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Expand and Collapse Header not working on Firefox

luisloppes_
Helpful | Level 6

Hi @Lusil, thanks for replying me 🙂

I've already solved the issue, as you've mentioned about cleaning the cache, I did it today and then the Expand & Collapse feature started to work again.

But just to mention, when I tried on Chrome it didn't happened, maybe because there was little cache on the browser if compared to Firefox.

Anyhow, thank you again for being so attencious!

View solution in original post

Re: Expand and Collapse Header not working on Firefox

Lusil
Dropboxer

Glad to hear that you were able to resolve your concern in the end, @luisloppes_.

If you have any other questions, please don't hesitate to give us a shout. In the meantime, have a wonderful weekend ahead! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Collapsible sections and list in firefox

Xaryi
New member | Level 2

Currently I can't use the function in firefox, don't knwo why it does only work in chrome. It would be nice to make it compatible with my main browser on several machines as it does not look like a very complicated function to port.

Re: Collapsible sections and list in firefox

Lusil
Dropboxer

Hey @Xaryi, thanks for reaching out to us. 

 

Before anything, could you let me know if you've tried clearing the browser's cache? 

 

Are you getting any error messages when you try to collapse your headers?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Expand and Collapse Headers not working in Firefox

thomasthomas
Helpful | Level 6

I am aware of this post: https://www.dropboxforum.com/t5/Dropbox-files-folders/Expand-and-Collapse-Header-not-working-on-Fire...

 

It doesn't work. Sometimes the up-down-carats are there and sometimes they are not. Today, they are not.

 

Firefox 91.0.1 (64-bit)

macOS 10.15.7 

extensions enabled:

  1. facebook container
  2. DuckDuckGo Privacy Essentials
  3. privacy badger
  4. ublock origin
  5. pagesaver we
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Top contributors to this post

  • User avatar
    thomasthomas Helpful | Level 6
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    Lusil Dropboxer
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    Xaryi New member | Level 2
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    luisloppes_ Helpful | Level 6
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