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Expiry notifications that files will expire in 2 days, why is that?

New member | Level 2
New member | Level 2

I'm getting a notification saying my files expire in two days. I don't have any bonus space just a basic account of 2GB. There is 785 MB of stored files in my account. I thought this service was for storage and can't understand why anything under the 2 gb limit would expire. Does it disappear? Very disappointing if so. Notifications don't pop on my computer so I wouldn't have even known had I not checked the account.

 

Ps I should add I've searched the help files and the community here but there doesn't seem to be any reference to the issue.

1 Accepted Solution

Accepted Solutions
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Re: Expiry notifications

New member | Level 2
New member | Level 2

Basically that xyz file and 11 more items expire in 2 days and hasn't yet been downloaded. Trouble is I don't recall any file transfers. This is a static account for updates on word docs. Nothing I would be sending out anywhere. Anyway as long as they don't disappear I'm happy.

 

Thanks for the response.

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3 Replies 3
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Re: Expiry notifications

Dropboxer
Dropboxer

Hello @gmartfin, I hope you're having a good day so far!

 

The files actually stored in your account indeed won't expire at any point, so it sounds like that notification might be referring to a file transfer expiring.

 

Would you mind letting me know exactly what the notification said there? This should give us a better insight as to exactly what's occurring.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Expiry notifications

New member | Level 2
New member | Level 2

Basically that xyz file and 11 more items expire in 2 days and hasn't yet been downloaded. Trouble is I don't recall any file transfers. This is a static account for updates on word docs. Nothing I would be sending out anywhere. Anyway as long as they don't disappear I'm happy.

 

Thanks for the response.

View solution in original post

Highlighted

Re: Expiry notifications

Dropboxer
Dropboxer

Thanks for the additional info @gmartfin!

 

That does indeed sound like a transfer that has been shared with you, rather than you sharing to another person.

 

In this case, it seems like nothing to be concerned about on your part, unless you want to download the files that were shared with you of course.

 

If there's anything else that I can help with, please feel free to give me a nudge here anytime.

 

Have a great day!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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