Working with folders and files in Dropbox suddenly became extremely slow. The actions troubled include file opening, right-clicking etc. Those outside Dropbox are normal. Something I note is that I was using preview extensively for a while before the its occurrence. I would appreciate your help.
Hey @takatsuh, welcome to our Community!
Can you provide me with a bit more info with regards to the actions you take, and the results they have?
It would be helpful for me to also know the OS you're using, along with the version of the Dropbox app.
You should be able to find out the version of the app, by hovering over the little Dropbox icon, next to your WiFi.
It should say something like: xxx.3.xxx or xxx.4.xxx.
Let me know what you find.
Thanks for your response.
First of all, I'm using WINDOWS 10 and Dropbox is ver. 124.3.4898.
What I did after the occurrence of this problem were:
- uninstalled and reinstalled dropbox application
- In File explorer, view>option>general tab, I
#deleted history of Explorer.
#Changed the place to open with file explorer from "quick access" to "PC"
(Because tab names etc. may be different from English version because these are my translation from Japanese version)
These are recommended actions for this problem for Explorer in general I found on WEB.
Results were nothing happened with the problem.
If you are asking about what I was doing before the problem occurred, I was using the preview windows to work with the windows such as copying or cutting texts from the preview contents.
Please let me know if you need more information. Waiting for your reply! Thank you.
Please find attached a screenshot of dropbox version above. It looks different from the one I checked last time (124.3.4898) when you asked. It's bizarre.
When I try to work with files in dropbox thorough file explorer such as file opening and right click, a blue wheel appears and remain this status for 5 min or so until the attempted action occurs. The blue wheel cannot be captured in a screenshot because it disappears when I try to take a screenshot. No message appears.
Thank you for your help.
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