Exporting to Instagram problem

[SMSchmidt1]

I use dropbox to move pictures from my mac to my iphone, and then export them to instagram.  Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and then it posts directly on instagram, instead of letting instagram open the picture.  It doesn't let me crop or edit in instagram.  Any ideas what to do?

[Lusil]

Hey @SMSchmidt1, thanks for checking in with us. 

I'd be more than happy to help look into this, I'll just need some additional info, such as:

• What are the exact steps you're following to export these photos? 
• Could you send me a screenshot (without any personal info) of the error?

Looking forward to hearing back from you!

[PHec000]

I have been exporting images to instagram from dropbox for a little while now. However, in the last few days I keep getting an error saying ' unable to load image' and then it fails.
Anyone got any ideas about how I can solve this issue?

[Walter]

Hi @PHec000; welcome to our Community!

I'll be glad to help with this; could you forward me a screenshot of the exact error you get so I can get a visual too?

By the way, are you on an Android device or on an iOS one? Have you updated both apps from your app store and your device's OS to the latest versions? 

Let me know what you find and we'll take it from there. 

[simchaxs]

Hi, Ive encountered exactly the same problem. Since yesterday, I am unable to export my photos to IG feed, but can do so using IG Direct, or Google Photos.

[FreekDirkx]

Since 2 days Instagram isn't able to open photos i exported from Dropbox. I turned of the phone, I reinstalled Instagram, I emptied the cache.

I can post photos from my phone, just not from my dropbox folder.

Any help is much appreciated.

Take care Freek

[SMSchmidt1]

I haven't had time to figure this out.  I'll try using one of those two options. Thanks.

[sergeo30]

Until today, I had been successfully uploading images to Instagram from Dropbox on Samsung Android phone, by clicking IG Feed button for a number of years. Today, when I click the button, i get the error message 'unable to load image'. IG opens and then closes, with the error message. The only difference I can see, is that IG updated on my phone yesterday. I can do a work around by downloading images to my phone and then sharing the images from there, but it is inconvenient and adds an extra unnecessary step. anyone got a suggestion why this is happening and how to solve it? I have reinstalled IG etc, and all the usual.. many thanks

[Daphne]

Hello @FreekDirkx, I hope you're having a good day so far!

So I can have a better idea of the steps you're taking, can you let me know a little more info on how you're exporting the files from Dropbox to Instagram? Are you using the steps outlined here?

Also, if you're getting any error messages, please send me a screenshot (excluding any personal info) of what you're seeing.

Let me know what you find!

[Daniel75]

Hi Walter,

I am having the same problem exporting a photo to my Instagram feed from Dropbox on my Android phone. Yesterday this worked fine.  When I select a photo in my Dropbox, go to Export, go to Instagram Feed, I receive a message stating, "unable to load image."  Any suggestions?  Thank you.