Exporting to Instagram problem

[SMSchmidt1]

I use dropbox to move pictures from my mac to my iphone, and then export them to instagram.  Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and then it posts directly on instagram, instead of letting instagram open the picture.  It doesn't let me crop or edit in instagram.  Any ideas what to do?

[FreekDirkx]

Hi Daphne,

Thx for your response. Hope you are well.

What I always did:

1. Open Dropbox app

2. Select a photo

3. Hit the 3 dots upper right

4. Select Export

5. Select Instagram Feed

6. Instagram opens and gives the message  "Unable to load message"

7. Returns to Dropbox

The last 2 steps are new........

[PHec000]

Hello  yes. I have an android and here is the image you asked for. Any help would be appreciated

[Daphne]

Thanks for reaching out to us here @sergeo30!

I've just merged your post here as it seems that you're having the same issue. Also, thanks for getting back to me with that screenshot @FreekDirkx.

Would both of you mind confirming the following for me: 

• Which version of the mobile app you have installed
• Which Android version your devices are

Also, can you let me know if there's any difference if you connect to a different WiFi network? How about when using a cellular data network?

Keep me posted!

[sergeo30]

thanks Daphne,

my dropbox app is version 180.2.2

android is version 9

and there is no difference between using wifi and mobile data..

many thanks for looking into this..

[Daphne]

Thanks for trying that out @sergeo30!

Do you have the same issue if you try and export the file to another app on your mobile? 

Also, can you just let me know around what size the file is that you're trying to export?

Cheers!

[FreekDirkx]

Andrea,

I've got Dropbox version 180.2.2

Android version 8.1.0

Wifi or cellular doesn't make a difference.

Best, Freek

[FreekDirkx]

ah, and the file I tried to upload is 122.8 KB

[sergeo30]

Hi there,

I used the export button to tranfer the file to whatsapp no problem.

the file size is 152kb.

many thanks.

[SuomiGirl]

I am having the same issue.    I have a new Samsung S20.  I've tried deleting both dropbox and insta and re-installed.

Help would be welcome.

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@PHec000 wrote:

Hello  yes. I have an android and here is the image you asked for. Any help would be appreciated

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[DezignerDude · Accepted solution]

I had similar issue in an Android phone. Try these
1. Make sure you have given storage access to both apps Dropbox and Photos app. Just double check usually it’s on.
2. Go to Dropbox app and tap on ‘3 dots icon’ or More options icon. Then select make available offline.
3. Now go back to Instagram and select the file location of Dropbox to select your image file. It should open now.

It seems Instagram can’t access direct dropbox files yet. They must be on storage somewhere. Cheers