Exporting to Instagram problem

[SMSchmidt1]

I use dropbox to move pictures from my mac to my iphone, and then export them to instagram.  Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and then it posts directly on instagram, instead of letting instagram open the picture.  It doesn't let me crop or edit in instagram.  Any ideas what to do?

[FreekDirkx]

Hi,

I can also export to Whatsapp without problems.

[SuomiGirl]

Has this changed in the last few days?

I have tried on S8 and S20 phones and neither works now.

Here's what I have been doing for the last 2 years successfully :

open dropbox

select the photograph

three dots : select 'export'

choose 'Instagram Feed'

in the past, this has always worked and exported the photograph easily and quickly.

now, I get an error message saying :  'unable to load image'

Do I now need to save the image to the phone and then send to insta?

Maybe it's a samsung thing.

[RockinRein]

Hi everyone,

I've used dropbox for years and years, and always have been very happy with it. But since a few days I can't download photos from dropbox to my phone anymore. I can't upload them to instagram, and I can't download them directly to my phone. It says 'unable to load image' in Instagram, and I just get a black photo when I download it to my phone directly.

I tried restarting my phone (an oneplus 3T), reinstalling Instagram and dropbox, but nothing changed. I can still upload the photos from my phone to Instagram, so I suspect something changed at the dropbox side of things.

Does anyone have the same problem? Or maybe a solution?

Thanks in advance!
Rein

[Walter]

Hi all; thanks for your reports and happy Friday!

I think @DezignerDude is on to somehting here, so could you try the steps he mentioned to try to export the files in question after offlining them and let us know if this works for you?

Thank you all for your cooperation! 

[FreekDirkx]

Thx @DezignerDude for your effort. I followed your steps but no luck. The problem persists.....

[RockinRein]

Hi Suomi,

I tried saving the photo to my phone first aswell, via dropbox. But that doesnt work either, I cant open the downloaded photo.

Rein

[sergeo30]

thanks for the suggestion, but couldnt get  @DezignerDude suggestion to work either...

[PHec000]

No, it did not work for me either.
Using android 8
App version 180.22
And a Samsung phone

[Kieranmetcalfe]

I'm getting the same problem with exporting direct to Instagram feed and getting the "unable to load image" error.

It works fine exporting to twitter, just not Instagram, and worked fine up until a couple of days ago as it was part of my social media workflow.

I'm on a Samsung a40 if that ads anything to the mix?

Exporting the file to the device storage and then adding manually through Instagram is a real pain, lots of steps, have to wait for the image to download, struggle to find where DB saved the file to - the direct export prices was really straight forward.

Thanks 🙂

[Kieranmetcalfe]

(process, not prices!)

Darn autocorrect!