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External drive backup not syncing

External drive backup not syncing

Matt35672
Explorer | Level 4

Hello,

 

I am using a Mac here, thinking of moving my online backup to Dropbox and made a few tries.

 

I have a 1to external hard drive and synced it to Dropbox. Yesterday, I had some message saying that there was a problem on my backup and a new folder was created. I deleted the old one (which was  empty) et renamed the new one. Everything seemed ok... but now Dropbox is not syncing my external hard drive anymore.

 

Any idea ? I tried to reinstall the app, tried to rename the hard drive, no reaction whatsoever from the Dropbox app. I don't want to resync everything from scratch as it is quite long.

 

Matt

4 Replies 4

Re: External drive backup not syncing

Jay
Dropboxer
Hi @Matt35672, thanks for joining the Community!

Have you tried disconnecting the drive and then reconnecting it to your computer?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: External drive backup not syncing

Matt35672
Explorer | Level 4

Of course, it's the first thing I did!

I tried to disconnect the drive, to rename it, to uninstall the dropbox desktop app and even deleted the hidden files on my main hard drive and on the external one... No luck anywhere.😢

 

 

Re: External drive backup not syncing

Jay
Dropboxer
I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: External drive backup not syncing

Matt35672
Explorer | Level 4

Thank you for your answer.

 

What I finally did yesterday is erase my external hard drive and put all the files back on it.

 

I only did because I could do it quite easily (I am moving data to a new hard drive, so I just repeated what I did on Saturday), and because the syncing is quite fast : Dropbox is only indexing files as everything is already in the cloud. It should be over in a few hours.

 

But, I would Dropbox to document how backing up external drive is working: how it starts, how to chose the drive, allow users to link back up with hard drive in the app.

 

Thank you for your help, I hope in won't happen again, but if it does, I will contact the support team.

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    Matt35672 Explorer | Level 4
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    Jay Dropboxer
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