cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox desktop app slow syncing team wide.

Dropbox desktop app slow syncing team wide.

TAS_01
Helpful | Level 5
Go to solution

Our Dropbox Team Account has degraded Performance today. Our full Team (remote and office) has only around 300 Kbits Download Speed.
We have around 22 TB in Multiple Teamfolders. Has anyone the same Problem?

1 Accepted Solution

Accepted Solutions

mStern
Helpful | Level 5
Go to solution

Solved for me right now, as I seem to get routed via TXL Pop hub now. Issue occured when I was connected to FRA.
Thanks a lot techstaff! 👍

View solution in original post

40 Replies 40

TAS_01
Helpful | Level 5
Go to solution

TAS_01_0-1630579646500.png

 

Hunter
Dropbox Staff
Go to solution
Hey @TAS_01, and welcome to our Community!

Your download/upload speeds, are handled by your ISP, and your web browser application, and is out of our control.

Have you tried switching browsers, or clearing your browsers cache.

You could also try using an incognito window, in case you have any extensions or plugins, slowing the speed down.

Let us know how it goes.

Hunter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

TAS_01
Helpful | Level 5
Go to solution

It is now the second time in 60 days that we have this error. The DNS resolution to Dropbox's delivery network is extremely slow and virtually unusable. Has anyone the same problem at this time?

PeterK84
New member | Level 2
Go to solution

Since today the download speed is extremely slow using a Mac device. Download speed is normal on Windows via the same WIFI/network.

mStern
Helpful | Level 5
Go to solution

Can confirm unsuccessful permanent syncing-attempts for downloads here too.
Using Desktop-App.

https://allestörungen.de/stoerung/dropbox/
An non-individual issue btw. (outage-tracker)

Micha6
New member | Level 2
Go to solution

We have the same problem. We cant download files and also our service partner tell us that the download is very slow. 

 

Also the sync dosent work on our Macs.

 

 

Edit : We tried diffrent networks and also our partner at another location have the problem

guy8
New member | Level 2
Go to solution

I have the same problem today.

no matter if I used windows or my ios app.

work very very slow.

my speed test work well and I try to change networks to 4G and it was the same

Micha6
New member | Level 2
Go to solution

we have the same problem in our company.

We also have problems with the sync in the dropbox app on Macs.

E_Fuks
Helpful | Level 5
Go to solution

Hello,

 

so multiple Dropbox User experiencing this issue (even not knowing each other, working for different companies ), because we all are at the same ISP? 

Also Internetspeed is good, other services like ondrive are working fine. 

Also nice to know, we are experiencing this issue, even our staff are working from home with different ISP to what we use in the HQ, where whe have the same issues. 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    TAS_01 Helpful | Level 5
  • User avatar
    mStern Helpful | Level 5
  • User avatar
    Intelligent cycling New member | Level 2
  • User avatar
    catalina dumitrascu14 New member | Level 2
What do Dropbox user levels mean?