Failed - Network Error - Unable to Download Files

[RuffValruff]

Hi there,

I've just been sent through all of my photos and videos from my wedding by our photographer, but we're unable to download the video files and can only download the photos one by one, as whenever we attempt to download the videos or batch files of photos, we encounter "Failed - Network error" within a minute of starting the download.

I've checked other forums and followed other advice, but the same issues occurs on Chrome, Chrome Incognito, Edge and Opera Browser.

I'd greatly appreciate any assistance to how to fix this and download these! Thank you

[Jay]

Hi @RuffValruff, thanks for bringing this to our attention.

How large is the size of the folder with the images and videos?

Do you have enough space on your own Dropbox account to add the shared link there?

This will help me to assist further!

[RuffValruff]

Hi @Jay

The video file we're attempting to download is 3.1 gbs, the folder of all of the photos is 10.3 gbs.

My Dropbox can only support 2gbs currently, but I'm just after trying to direct download these files to my hard drive.

Thanks

[Jay]

There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following  Dropbox domains. 

Could you try checking each of these to see if they could be causing this behavior?

[FireFox99]

Hello

I haven't been able to download the files on my account since yesterday, i.e. the download speed is very slow so slow that after a few minutes the download stops and the message Network error appears!

what happened?

how can i fix it?

I am using Win11 and Chrome Browser

Thanks for your help

[Hannah]

Hey @FireFox99, thanks for reaching out to our Community.

Have you tried downloading your files using a different browser, or a private browsing window, to see if that helps?

[FireFox99]

it's slow downloading in the Chrome browser and from the app.

how come?
I've been using it for 2 years and it never happened

[Hannah]

Hey @FireFox99! 

Have you tried clearing Chrome's cache?

[FireFox99]

I don't believe it, now it works again.
thank you thank you

[Hannah]

Happy to hear that!

If you come across any issues again, let us know.

Have a happy new year, @FireFox99!