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Failed internet connection

Failed internet connection

Explorer | Level 3

I am using MaC OS 10.14.6 (MOJAVE) and Dropbox version  108.4.453. When I use WiFi for internet connection, Dropbox won't connect (symbol in menu list remains grey), although I am online. When I use my mobile phone as a hotspot, dropbox does connect and syncs correctly. I checked login items (Dropbox is active) and logged out and back in to my dropbox account. I checked the firewall - all incoming services are allowed.

The problem has popped up recently without a discernible reason.

Can anyone help?
Thank you! Jonas

3 Replies 3

Re: Failed internet connection

Dropboxer

Hi there @Jonas Rutishauser; welcome to our Community!

 

Apart from the firewall, have you also excluded any antivirus or VPN/proxy setting that may be causing this? 

 

Keep me posted, Jonas. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Failed internet connection

Explorer | Level 3

I removed a proxy setting, and now the connection and syncing seems to work. Thank you!

Re: Failed internet connection

Dropboxer

No biggie, Jonas; I'm glad to hear this helped.

 

Enjoy the rest of your day and see you around the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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