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Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

New member | Level 2
New member | Level 2

Few of the dropbox files are not found in 'Dropbox Folder' in my desk, whereas those files i can access on 'dropbox.com'; my folder is update (with Green tick) 

1 Accepted Solution

Accepted Solutions
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Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

Dropboxer
Dropboxer

Thanks for posting in the Community @Ranjitha

You see the files online but not in your Dropbox desktop app. Let's fix that! 

  • Check if the names of the files/folders, include characters that might be preventing them from syncing. Here is a list of the characters to watch out for. If you find any, just rename the files and they will start syncing. 
  • We have to also check that the folders you see online are checked to be downloaded in your Selective Sync settings? To check that, go to "Preferences" and the "Sync" tab.

Hope it is one of the two mentioned is the root cause and you see your folders on your desktop soon. If not, give me a shout and I will give you next steps. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

3 Replies 3
Highlighted

Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

Dropboxer
Dropboxer

Thanks for posting in the Community @Ranjitha

You see the files online but not in your Dropbox desktop app. Let's fix that! 

  • Check if the names of the files/folders, include characters that might be preventing them from syncing. Here is a list of the characters to watch out for. If you find any, just rename the files and they will start syncing. 
  • We have to also check that the folders you see online are checked to be downloaded in your Selective Sync settings? To check that, go to "Preferences" and the "Sync" tab.

Hope it is one of the two mentioned is the root cause and you see your folders on your desktop soon. If not, give me a shout and I will give you next steps. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

Dropboxer
Dropboxer

So happy to know you fixed it! If you get the time to stop by the Community again, you can let us know what the problem was or discuss about your experience troubleshooting this issue. 

Thank you for getting back to accept the solution.  

Have a nice day @Ranjitha !


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

New member | Level 2
New member | Level 2

It is none of these.  All I did was change from paying montly to yearly and tons of my pictures within my files are gone. Almost every file is empty. Where is everything?????  And why can't I call someone to walk me through getting everything back?  This is ridiculous!

 

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