File Cannot be Accessed by The System Error

[DeuxLumieres]

I have a paid account from Dropbox Plus.  When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error.  This happens with pdf, word, jpg, and excel files.  I have been able to access all of these files in the past.  It seems like it is older files.

Any help is appreciated.

[Jay]

Hi @DeuxLumieres, thanks for messaging today!

I'm sorry to hear about this. Could you let me know if you're seeing this issue on the Dropbox site, or from your computer directly?

Does this occur for any files on your Dropbox account? A screenshot showing this would help greatly.

Keep me posted!

[DeuxLumieres]

Jay,

Thanks for your response.  I received an email from Amber, and hopefully she will be able to help me. This is very scary for me because I have so many files on dropbox that I need.

--Carolyn

[Jay]

Thanks for the info @DeuxLumieres, I've added your conversation to the ticket to prioritize and expedite matters on your behalf. Hope this helps!

[DeuxLumieres]

Thanks.  I am able to access my files now.

[Jay]

Excellent news, @DeuxLumieres! Let me know if you experience this issue in future.

Enjoy the remainder of your week!

[wjstewa2]

I'm having the same problem, could you post the solution here?

[Jay]

Hi @wjstewa2, are you on a paid plan and use Smart Sync?

Are you experiencing this for all files, or just some of them?

[wjstewa2]

Paid plan, using smart sync, and all files.

[Megan]

Hey @wjstewa2, sorry to jump in here! 

Can you let me know your app's syncing status and version? 

The version should look something like this: xxx.3.xxx or xxx.4.xxx. 

A screenshot of the error message would also be much appreciated.

Thanks beforehand.