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File Cannot be Accessed by The System Error

File Cannot be Accessed by The System Error

DeuxLumieres
Explorer | Level 4

I have a paid account from Dropbox Plus.  When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error.  This happens with pdf, word, jpg, and excel files.  I have been able to access all of these files in the past.  It seems like it is older files.

Any help is appreciated.

 

15 Replies 15

Re: File Cannot be Accessed by The System Error

Jay
Dropboxer

Hi @DeuxLumieres, thanks for messaging today!

 

I'm sorry to hear about this. Could you let me know if you're seeing this issue on the Dropbox site, or from your computer directly?

 

Does this occur for any files on your Dropbox account? A screenshot showing this would help greatly.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: File Cannot be Accessed by The System Error

DeuxLumieres
Explorer | Level 4

Jay,

Thanks for your response.  I received an email from Amber, and hopefully she will be able to help me. This is very scary for me because I have so many files on dropbox that I need.

--Carolyn

Re: File Cannot be Accessed by The System Error

Jay
Dropboxer

Thanks for the info @DeuxLumieres, I've added your conversation to the ticket to prioritize and expedite matters on your behalf. Hope this helps!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: File Cannot be Accessed by The System Error

DeuxLumieres
Explorer | Level 4

Thanks.  I am able to access my files now.

Re: File Cannot be Accessed by The System Error

Jay
Dropboxer

Excellent news, @DeuxLumieres! Let me know if you experience this issue in future.

 

Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: File Cannot be Accessed by The System Error

wjstewa2
Explorer | Level 3

I'm having the same problem, could you post the solution here?

Re: File Cannot be Accessed by The System Error

Jay
Dropboxer
Hi @wjstewa2, are you on a paid plan and use Smart Sync?

Are you experiencing this for all files, or just some of them?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: File Cannot be Accessed by The System Error

wjstewa2
Explorer | Level 3

Paid plan, using smart sync, and all files.

Re: File Cannot be Accessed by The System Error

Megan
Dropboxer
Hey @wjstewa2, sorry to jump in here! 

Can you let me know your app's syncing status and version? 

The version should look something like this: xxx.3.xxx or xxx.4.xxx. 

A screenshot of the error message would also be much appreciated.

Thanks beforehand.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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