I am looking for a way to recover deleted files from my dropbox account. I am passed the 30 day recovery window from the basic account, however, I am currently using the Dropbox Professional feature upgrade (offering 180 day recovery, but photos still not in deleted files folder) in hopes I can rewind my account to obtain those lost files (they were all pictures in video). The files were deleted via my iphone. I am also looking for alternative methods such as data recovery from my iphone cache, being able to get my files through a software, etc. I would really appreicate any and all advice/troubleshooting, thank you!
@andrewshark007 wrote: I am passed the 30 day recovery window from the basic account, however, I am currently using the Dropbox Professional feature upgrade ... in hopes I can rewind my account to obtain those lost files
Were you already on the Professional account when the files were deleted? If not, the recovery period for those files is still 30 days. Upgrading to a paid account only extends the recovery period for files deleted after the upgrade. Files deleted before the upgrade that are already outside of the recovery period cannot be restored.