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File Explorer in W 10 will not open DropBox files

Helpful | Level 6

I am using Windows 10 and have today found that I cannot access any local dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar. I have unsynced the two storage areas and then resynced them. I have downloaded the DropBox desktop again and still have problems. When I navigate through the DropBox folders on the pc, as soon as I select a folder the blue circle of "waiting for god" runs and then eventually drops out!

Any response will be gratefully received - thanks

DropBox FM (1).jpg

1 Accepted Solution

Accepted Solutions
Highlighted

Re: File Explorer in W 10 will not open DropBox files

Helpful | Level 6

Hi Jay

Just restarted my computer - all OK now. THANKS very much for your tenacity. ACE work.

Matty

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8 Replies 8
Highlighted

Re: File Explorer in W 10 will not open DropBox files

Dropboxer
Dropboxer

Hi @MattyDiff, thanks for messaging today!

 

I’m sorry to hear about this matter. Could you let me know what version of the Dropbox desktop application you’re running?

 

You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. It should say something like 98.4.

 

Also, does it state ‘syncing’, ‘up to date’ or any other messages?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: File Explorer in W 10 will not open DropBox files

Helpful | Level 6

Thanks Jay - for redacting my files - did not knowhow to do that!

DropBox V 98.4.158. The icon on the taskbar says "Up to date" and is black. When I double click it there is a green tick alongside the folder.

I can fully access al the DropBox files through the taskbar icon. When I use File Manager for the C: or D: drives all is OK. As soom as I select the dropbox files from within the File manager - it all goes on hold & - it hangs forever! eventually dropping out.

Cheers

Matty

Highlighted

Re: File Explorer in W 10 will not open DropBox files

Dropboxer
Dropboxer

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: File Explorer in W 10 will not open DropBox files

Helpful | Level 6

Hi again Jay

I am on a basic DropBox plan, so presumably your recommended action is no good for me.

Cheers

Matty

Highlighted

Re: File Explorer in W 10 will not open DropBox files

Dropboxer
Dropboxer

On the link I provided previously, do you have more than 3 devices connected there? If not, then it should be okay to do that advanced reinstallation of the app.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: File Explorer in W 10 will not open DropBox files

Helpful | Level 6

Hi again Jay

Thanks -I have now deleted the app, gone through all the potential locations as per your link. Downloaded and reloaded version 98.4.158 and I can access all the files through DropBox but eventhough I can see the folders in File Manager - I cannot access them - it just hangs again! It works on my laptop OK but on this PC - Grrrrr!

I think you  have been kind enough to spare your time so feel I will have to access all files on line from this PC in the future.

Many thanks for all your help on this.

Cheers

Matty

 

Highlighted

Re: File Explorer in W 10 will not open DropBox files

Helpful | Level 6

Hi Jay

Just restarted my computer - all OK now. THANKS very much for your tenacity. ACE work.

Matty

View solution in original post

Highlighted

Re: File Explorer in W 10 will not open DropBox files

Dropboxer
Dropboxer

Glad to hear it's working now, @MattyDiff!

 

Enjoy the rest of your week! 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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