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File Not showing up in Selective Sync

File Not showing up in Selective Sync

DarylNB2021
New member | Level 2

Hello,   I'm trying to select a folder via selective sync to download to my Mac. it's there in the browser, but not even on the list of folders in selective sync.  Help!  Daryl

3 Replies 3

Re: File Not showing up in Selective Sync

Hannah
Dropboxer
Hey @DarylNB2021, thanks for reaching out to our Community today!

Does the name of the folder in question contain any of the characters in this article?

Also, can you check that you're signed in to the same Dropbox account on both the website and the desktop app?

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: File Not showing up in Selective Sync

DarylNB2021
New member | Level 2

Hi Hannah,

 

Does the name of the folder in question contain any of the characters in this article?

No - there are no special characters... but it did show as a drive and not a file.  I moved the files and resolved the issues.

Also, can you check that you're signed in to the same Dropbox account on both the website and the desktop app?

 

Yes - same account!

 

Thanks

Re: File Not showing up in Selective Sync

Hannah
Dropboxer
Oh, so is everything now resolved? That's great to hear!

Out of curiosity, what did you do to resolve this? Where did you move which files?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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