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File Request Problem with Motorola phone

agapecf New member | Level 2
New member | Level 2

I am trying to gather videos from several different people.  The easiest way I have found to do this is with dropbox file request. I've had great sucess from some, but one in particular couldnt use it.  He has a motorola smartphone with Android and it would let him select a video, but then just kicked him back to "choose files" page every time, never taking him to the page where you add name and email.  Anyone else have this problem and found a solution?

1 Reply 1

Re: File Request Problem with Motorola phone

Dropboxer
Dropboxer

Hi there @agapecf, I hope you're well today!

 

As a first step, could you ask them to try restarting their device to see if that does the trick?

 

If they're still having issues after that, can they try using another web browser on their device to see if they can successfully upload the video there?

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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