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File Request Problem with Motorola phone

File Request Problem with Motorola phone

agapecf
New member | Level 2

I am trying to gather videos from several different people.  The easiest way I have found to do this is with dropbox file request. I've had great sucess from some, but one in particular couldnt use it.  He has a motorola smartphone with Android and it would let him select a video, but then just kicked him back to "choose files" page every time, never taking him to the page where you add name and email.  Anyone else have this problem and found a solution?

3 Replies 3

Re: File Request Problem with Motorola phone

Daphne
Dropboxer

Hi there @agapecf, I hope you're well today!

 

As a first step, could you ask them to try restarting their device to see if that does the trick?

 

If they're still having issues after that, can they try using another web browser on their device to see if they can successfully upload the video there?

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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desktop dropbox link not working on android

washimkar_Ganesh
New member | Level 2

i am first time use dropbox, for that i register on dropbox.com and sign in, then install a dropbox exe for creating folder on my desktop i.e. window7 base, then i create a "File Request" folder and create a link. This link is attached on my web site on a simple text. when any one upload document from their desktop it works successfuly, but any one use this, from their android phone, it do not work. Please any one can suggest me what i do ??

Re: desktop dropbox link not working on android

Daphne
Dropboxer

Hi @washimkar_Ganesh, apologies for the delay in getting back to you here!

 

Can you let me know if you're still having trouble with this? If so, please send along a screenshot of any errors you might be getting when trying to upload to the link.

 

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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