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File Requests Notifications suddenly stopped arriving, what can we do to fix this?

File Requests Notifications suddenly stopped arriving, what can we do to fix this?

Explorer | Level 3

Hello,

I have a dropbox member who has suddenly stopped receiving email notifications when a file is uploaded to the file request. How do we fix this so she starts receiving email notifications again when files are uploaded? There is no deadline on the file request and files are being uploaded successfully based on test uploads we've done.

1 Accepted Solution

Accepted Solutions

Re: File Requests Notifications

Dropboxer

Hi there @reb3, thanks for reaching out to us here!

 

Is it possible that the emails are being sent to the spam/junk folder in their email account?

 

Also, if you haven't already, can you try adding "no-reply@dropbox.com" as a contact in the email account?

 

Perhaps the emails are being blocked now from the inbox.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: File Requests Notifications

Dropboxer

Hi there @reb3, thanks for reaching out to us here!

 

Is it possible that the emails are being sent to the spam/junk folder in their email account?

 

Also, if you haven't already, can you try adding "no-reply@dropbox.com" as a contact in the email account?

 

Perhaps the emails are being blocked now from the inbox.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: File Requests Notifications

Explorer | Level 3

Hi Daphne,

 

Thank you for your suggestion. All the "missing" notifications were in her junk/spam folder. Not sure why I didn't think to check there first.

 

Thanks again!

Re: File Requests Notifications

Dropboxer

I'm glad to hear that was an easy one to resolve @reb3!

 

 

I'll be just a post away if you need me. :beaming face with smiling eyes:

 

Hope you have a great day ahead!

 


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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