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File downloading issues

New member | Level 2
New member | Level 2

I have several word and pdf documents that i have recently saved to my dropbox folder on my laptop.  I can restart the computer and they are still there but when I open dropbox from my desktop PC or go to dropbox.com they are not there.   What I have found is that I have to re-launch the dropbox program each time.   I don't need to do this on my PC as it is always on.  How do I save in my laptop to have dropbox running at all times so that I don't get to the office and find that files have not been synced. 

1 Accepted Solution

Accepted Solutions
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Re: File downloading issues

Dropboxer
Dropboxer

Hey there @sts0111 - sorry to hear about your syncing issue.

At first, could you let me know your desktop app's exact status? Is it "up to date" which would indicate that you're fully synced or still syncing? Do you see any syncing icons on the mentioned files? 

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Let me know what you find and we'll take it from there!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

2 Replies 2
Highlighted

Re: File downloading issues

Dropboxer
Dropboxer

Hey there @sts0111 - sorry to hear about your syncing issue.

At first, could you let me know your desktop app's exact status? Is it "up to date" which would indicate that you're fully synced or still syncing? Do you see any syncing icons on the mentioned files? 

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Let me know what you find and we'll take it from there!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: File downloading issues

Super Collaborator | Level 20

Hi @sts0111,

Did You set 'Start Dropbox on system startup' checkbox in General tab of the properties dialog?

Hope this helps.

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