This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

File extension names being changed by Dropbox

File extension names being changed by Dropbox

Kaz Jensen
New member | Level 2
September

Hi All.

My graphic designer just sent me a bunch of adobe illustrator files, but when I go to open them, the file name has changed to have .ai.icloud at the end?
It cant see that they are illustrator files and we are now worried we've lost two weeks work....

HELP!

  • 0 Likes
  • 1 Replies
  • 113 Views
0 Likes
Reply
1 Reply 1

Re: File extension names being changed by Dropbox

Walter
Dropboxer
September

Hi @Kaz Jensen; welcome to our Community!

 

Are you seeing this on the website or on your computer or mobile device?

 

Can you please let me know how were those files shared with you to begin with and how they preview on your graphic designer's end? 

 

They seem to have been shared from iCloud directly, hence the extension, so it might worth checking with them on this for more information on how to preview those files.

 

Keep me posted on your findings, anyhow, Kaz. 

 

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

0 Likes
Reply
Polls
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?