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File from Gmail has disappeared

File from Gmail has disappeared

JenJen1
New member | Level 2

Hi everyone, 

im a new dropbox user, i was sent a file via a gmail email and have opened it in my Dropbox (approx 1 yr ago) but now it has disappeared. It was a audio recording file, i listened to it once then i tried to open it about a minth later and it was gone.  I tried again about 6 mths later and it had reappeared the next day it was gone again and now ive checked more than 10 times over the past 4 months and nothing... any help would be greatly apprecoated, thanks, Jen Jen 

PS the sender no longer has the file so it cant be resent  😞

1 Reply 1

Re: File from Gmail has disappeared

Lusil
Dropboxer

Hey @JenJen1, let's see what we can find about this. 

 

Did you receive the file in a shared link on your email, or did the message mention that you were added to it? 

 

Can you find the file in your Share tab by any chance?

 

Give me a nudge of any updates, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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