cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

File request not working on large file

File request not working on large file

New member | Level 2

Hello. I have a Dropbox Business Standard account with 4 TB free and as I understand it, that enables me to create a file request for a file up to 50 GB in size. I created one and the other user says the transfer hits some sort of limit and chokes. We've tried the transfer several times now to no avail. Does anyone have any sugggestions on what to check or do about this? Thanks.

1 Reply 1

Re: File request not working on large file

Dropboxer

Hi there @FSLA, thanks for dropping by. 

 

Generally, if you're on a Business team, someone can upload up to 20 GB via a file request, and you can send up to 100 GB via Dropbox Transfer.

 

Since you mention that they get an error message when they try to open it though, could you send me a screenshot (without any personal info) of it?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?