I use dropbox basic. which currently limited to 3 device login. However, I have ~10 device login since they are login before the limitation applied.
My problem is, 1 of my window computer (Name computer A) dropbox software is having problem. It does not sync in real time. Sometimes it syncs, sometimes it doesn't sync.
So, sometimes I If I delete a file from Computer B, computer A does not sync and the file does not delete. Then, maybe 1 day later, when Computer A sync, it think the deleted file is new file, so it add that file to all computers again.
Same thing happen when I edit file. I edit file in computer B. But file not sync to computer A, so when it sync, it creates a conflict of file with 2 versions.
How can I solve this problem?
You have described a typical scenario of files placed outside Dropbox folder and linked using symbolic links in "Dropbox" pointing to the files. Dropbox don't support "live" sync for such files. That's why they are syncing at application start moments only. You can reorganize your files structure, so to no more symlinks pointing from Dropbox to outside.
Hope this helps.
Hey @vc520, thanks for checking in with us.
Let us know what you find!
Thanks for getting back to me with the additional info, @vc520.
In general, when a file reappears after a deletion or you find conflicted copies of a file, it can mean that there's a third party app that's using or recreating the file.
We also don't recommend connecting two different cloud/syncing apps to sync content from one to another at the same time on one device, as it can be the cause of various issues, such as syncing and permission errors, as you've also described.
For this reason, I'd recommend contacting the third party app you use to connect the two syncing apps for more info, as they may be able to provide some more insight on this.
I understand if this isn't the ideal reply you were looking for, but I hope it helps to some extent. Keep me posted on any updates!
I have stopped all third party app. However, the problem still exist on the problematic computer. How can I reset or reinstall dropbox in this two computer? Since I am a basic dropbox plan, and currently having 10 device.
If I unlink my computer and relink, is it I will not be able to add the computer since its over 3 device?
If thats the case, What can I do to reset dropbox setting?
If you've disabled third party apps connected to the Dropbox desktop app, try rebooting your computer first.
If you're still having trouble with it after restarting, let me know and I'd be more than happy to send you a ticket to have a better look into this.
Let me know how it goes, @vc520!
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