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Files Gone

Files Gone

New member | Level 2

Hi - I've only ever used Drop box once and had a file from 2018 saved in it. I now have a new phone and when trying to access this file I can find no record of it. I've looked in deleted files; events page (seen a recommendation on here for that). Its like the file never existed? Really hoping someone can point me in the right direction to retrieve the file.

1 Reply 1

Re: Files Gone

Super User II

@Kikib123 wrote:
I've only ever used Drop box once and had a file from 2018 saved in it. I now have a new phone and when trying to access this file I can find no record of it.

When was the last time you used your Dropbox account? If it was more than a year ago, the account was likely deleted due to inactivity, and you've signed in to a new, empty account.

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