Hey, first post here. Unless I'm missing something, it's almost impossible to get single-user support from dropbox, so hopefully someone here can help.
I have a client whose trying to open excel spreadsheets from her Dropbox on MacOS. When she tries to open a file, it basically opens another finder window, asking her to select the file again and "Grant access". When she confirms, an excel error appears, saying: "Excel couldn't open this file because the file format or extension is invalid..."
We also opened the file in dropbox from a browser, and the broswer-based version of excel opened it, prompted us to "Convert the file from read-only to make edits". It converted the file with no issue, and was able to edit the file in the browser excel with no issue. Then opening the file in the Excel app still did not work. I also tried to copy the file from dropbox to her local desktop, and try to open it there, but dropbox wouldn't allow me to copy it to the desktop.
These are fairly critical files that she created and owns. I'm not sure what changed, and neither is she. Any thoughts?
I may have to give that a shot next time I work with the user, although when the browser-based dropbox/excel converted the file so the user could edit it, it changed it from xsl to xslx, and the issue continued with the desktop excel app. I know it's not quite the same thing, but there is something to it and I'll give it a shot.