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Files and folders password

Files and folders password

nnscarabelli96
New member | Level 2

Good morning everyone, I'm having issues with opening files and folders. I can't open any file or folder that I have shared on Dropbox because a password is requested. When I try to put my password account to open files and folders an error comes up and I can't open anything. I use Dropbox for my job, wow can I solve this issue quickly?

1 Accepted Solution

Accepted Solutions

Re: Files and folders password

nnscarabelli96
New member | Level 2

It might have been a temporary bug that solved automatically in a short time. Thank you anyway for your time and concern!

View solution in original post

3 Replies 3

Re: Files and folders password

Walter
Dropboxer
Hi @nnscarabelli96; welcome to our Community!

I'm not quite sure how this might have happened; could you clarify if those files are yours or if they have been shared with you via a shared link?

If the latter, has the owner set up a password for those links?

A screenshot of the exact error you get would also be very helpful!

Thanks! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files and folders password

nnscarabelli96
New member | Level 2

It might have been a temporary bug that solved automatically in a short time. Thank you anyway for your time and concern!

View solution in original post

Re: Files and folders password

Walter
Dropboxer
No worries @nnscarabelli96; glad to hear it's sorted now.

Take care and see you around the Community!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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