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Files are duplicating on all devices

Explorer | Level 3

HELP!  All of my files in all of my folders are duplicated on all devices.  No idea if there is an offending device.  The folders themselves did not duplicate, but all the files did.  What do I do??

 

3 Replies 3
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Re: Files are duplicating on all devices

Dropboxer
Dropboxer

Hi there @JBJCPA, thanks for checking in with us!

I'd be more than happy to help, I'll just need a bit more info to make sure that I have a better understanding of what you're seeing. For example:

  • Are these files in a shared folder or multiple shared folders?
  • Does your events page have any relevant info regarding these duplicates?

Any additional details would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files are duplicating on all devices

Explorer | Level 3

There is nothing on the events page.  Please use the suggestion you sent me in an email to reverse.  I tried replying to the email,  but it did not get to you.

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Re: Files are duplicating on all devices

Dropboxer
Dropboxer

No worries, @JBJCPA

I found your ticket and have made sure to pass your comments along to the specialized member of the team reviewing this matter for you. 

As soon as they have more info, they'll get back to you via email. Rest assured, they'll do their best to assist you. 

In the meantime, if you have any other questions, just give me a shout. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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