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Files are missing - noticed they are jpg files - PC

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Files are missing - noticed they are jpg files - PC

New member | Level 2

I noticed over past 3-4 months that files are missing.  I have been trying to work out what the problem is as recently noticed more and more are missing.  It seems like any files I saved as .jpg format are all gone and I can only see PDF documents.  There is nothing in deleted files.  They were all transferred on the computer but now none appear to be in dropbox on computer or online.  They must be retrievable somehow since they were put there.  Grateful for any assistance.

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Re: Files mare missing - noticed they are jpg files - PC

Dropboxer

Hey @lifeisbeaut, thanks for reaching out to us here!

 

Can you check in your Events page here and let me know if you see any actions related to those missing files? Do you see them being added to Dropbox?

 

Also, if you do a search for any of the file names in your File Explorer on your computer, and even your Dropbox account online, do you find any results there?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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