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Files dont repair after virus

Files dont repair after virus

Woopiq
Explorer | Level 3

Hello. my dropbox was infected with a ransomware virus. I'm trying to restore files from previous versions: I select a file, select the version history, select the required version (before encryption, less than a week), press the restore button, but nothing happens. the file is not restored, it is nowhere to be found. tell me how to be account without rewind function. thanks

1 Accepted Solution

Accepted Solutions

Re: Files dont repair after virus

Lusil
Dropboxer

Thanks for letting us know, @Woopiq

 

I've sent you a ticket to have a more in-depth look on this.

 

When you get the chance, check your inbox for my latest message.

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Re: Files dont repair after virus

Jay
Dropboxer

Hi @Woopiq, thanks for joining the Community!

 

Generally, restoring the version history would recover the file to that version you selected in the same location. If this isn't happening, could you try switching browsers to see if this helps? 

 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

Let me know how it goes!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files dont repair after virus

Woopiq
Explorer | Level 3

hi. thanks for answer.

 

but your advices dont help me. try with opera, GH, Yandex (russian browser). I download Yandex Browser and never use this app.

Re: Files dont repair after virus

Jay
Dropboxer

Can you try using the latest version of Chrome or Firefox to see if this works?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files dont repair after virus

Woopiq
Explorer | Level 3

Previously i`ll try with latest version og Google Chrome. Now i download latest version of Firefox. nothing not changed, repair dont work

Re: Files dont repair after virus

Lusil
Dropboxer

Hey @Woopiq, thanks for getting back to us. 

 

Are you getting any error messages when you try to restore the files?

 

If so, could you send us a screenshot?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files dont repair after virus

Woopiq
Explorer | Level 3

No, I don't get any errors. a green window appears at the top of the screen with an inscription about the successful recovery of the file for the date I selected.

maybe this is important. I turned off all devices in the settings and do all the actions through the web interface

Re: Files dont repair after virus

Lusil
Dropboxer

Could you have a look at your events page, as well as the version of the files you're trying to restore, to check what they report?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files dont repair after virus

Woopiq
Explorer | Level 3

I'm trying to restore a file, I confirm the restore, but the file is restored to encrypted again.2020-10-08_11-05-18.png2020-10-08_11-04-54.png2020-10-08_11-04-35.png

 

Tell me, if I pay for the business version, will I be able to use the rewind function and rewind the entire folder a week ago?

 

 

Re: Files dont repair after virus

Jay
Dropboxer

Just to check, are you certain you're restoring a version of the file that wasn't encrypted? Is it possible it could be re-encrypted if the virus wasn't removed from your machine?

 

You don't need to upgrade to a paid plan in order to rewind, as our support team can assist if need be. If you'd like us to contact you at the email associated with your Dropbox account, please let us know.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Who's talking

Top contributors to this post

  • User avatar
    dacoca Helpful | Level 5
  • User avatar
    Lusil Dropboxer
  • User avatar
    Woopiq Explorer | Level 3
  • User avatar
    Jay Dropboxer
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