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Files failing to save in Dropbox

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Files failing to save in Dropbox

Explorer | Level 3

I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.

 

It doesn't seem to happen if it's a document that was already saved in Dropbox, and I am updating it. It only happens when I try to save a brand new document, or when I try to save a document under a new name (which basically makes it a brand new document). I'll do "save as," set it to save in a Dropbox folder, and title the document 5M.docx, and it sets to work doing that...and then it just reverts back to being an untitled document, and when I look in the folder, the document is not saved in there.

 

This is obviously a huge problem--I've lost work to this several times.

 

This never happens except when I'm trying to save in my Dropbox folder--it's definitely specific to Dropbox. It doesn't do this every time I try to save something to Dropbox, but it does it a decent percentage of the time. When it happens, I have to save the **bleep** document on my desktop instead, and then drag it into the Dropbox folder, which works fine.

 

I haven't been able to find anyone else talking about this problem! Does anyone know what is going on and how I can get this to stop happening?

5 Replies 5
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Re: Files failing to save in Dropbox

Dropboxer

Hi there @qualiyah, thanks for reaching out to us and sorry to hear about your frustration. 

 

I'd be happy to help look into this with you, I'll just need a bit more info. For example:

  • Does this happen to specific file types or any file? 
  • Do you get the same experience if the desktop app isn't running? 
  • What does the file's version history show online?

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files failing to save in Dropbox

Explorer | Level 3

1) It's happened to me with .docx files and with .pptx files, and I think also with .pdf files. And those are about the only three kinds I use. So I don't think file format affects the problem.

2) I'm not sure whether I get this experience if the Desktop isn't running. Because I have to switch computers regularly, it's really important for me to leave the app running, so I haven't been able to check.

3) Just now, I had a document I wanted to save as "Summative assn answer key" but right after trying to save it in the relevant dropbox folder, its title reverted to "Document2", which doesn't happen when you successfully save a document under a new title. When I look in the folder, there *is* a document there titled "Summative assn answer key", but it's 0 bytes, and when I open it, it's just a blank page. (The document I was trying to save was not blank!) If I look at that file in "Version history," it shows it as having been created at the appropriate time, but as being 0 bytes.

 

I tried several times in a row to save the document in dropbox, with the same result each time. When I then attempt to save it on my Desktop, it saves properly with no problems.

 

I'm not sure what it shows in "Version history" when what I've tried to do is to save a document under a new title--that hasn't happened in a couple of days so I haven't been able to check.

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Re: Files failing to save in Dropbox

Dropboxer

Hi @qualiyah; sorry to jump in here.

 

I just wanted to mention that if you bump into this issue again, you may need to reinstall our desktop app on the affected devices. 

 

If that won't help improve matters, you can also re-install the 3rd party app(s) you use to edit those files. 

 

Let us know of any updates and have a lovely weekend in the meantime. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files failing to save in Dropbox

Explorer | Level 3

Thank you for the suggestion! Unfortunately, it didn't work. I uninstalled Dropbox from my computer, and then reinstalled it, but it's still happening.

 

I don't think it's very plausible that the problem is with Word and Powerpoint and Adobe, so I haven't tried reinstalling those. Given that this problem arises for all file formats I regularly use, I feel certain the problem must be with Dropbox.

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Re: Files failing to save in Dropbox

Dropboxer

Do you by any chance have any pending updates on your computer or the Dropbox desktop app?

 

Just for troubleshooting purposes, could you create a test file and try saving any changes to it while the desktop app isn't running? 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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