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Files have disappeared

Files have disappeared

Munnuub
New member | Level 2

Hello, I was using one month free trial of dropbox and the trial ended few days ago maybe 5 or 6. So I was sharing it with another of my dropbox account that had free space. While sharing I got the message the person is not added to teams but still I shared. The page was taking a lot of time to share so I refreshed the page in hope that it will share sooner. But after the page reloaded I saw that the all the files of size 4.31 TB have disappeared. They have not been shared. They are not in deleted section. Where did the files go and will I get them back?

1 Reply 1

Re: Files have disappeared

Lori
Dropboxer

Hey @Munnuub, wishing you a great Monday! 

As a first step, can you access your account's plan page, and check what subscription you're using at the moment? 

You should be able to see your account's quota from there too.

Let me know, and we'll take it from there!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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