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Files have stopped syncing to my iPad

Files have stopped syncing to my iPad

dschulberg
New member | Level 2

I have been able to upload files to my Dropbox account and see them on my iPad. Lately this has stopped working. I have uploaded a couple of files recently and they do not show up on my iPad.

3 Replies 3

Re: Files have stopped syncing to my iPad

Walter
Dropboxer
Hello there @dschulberg; welcome to our Community and sorry to hear about this.

Can you please let me know if you're using the most up to date version of your iPad's OS and our mobile app's as well? 

Do you see your files when you access your account through a web browser?

Let me know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files have stopped syncing to my iPad

dschulberg
New member | Level 2

I have an older iPad with iOs 9.3.5 which cannot be upgraded.

I see my files when I access my account through a web browser.

This problem of files not appearing on my iPad has only occurred just recently.

Re: Files have stopped syncing to my iPad

Walter
Dropboxer
I see; thanks for clarifying that @dschulberg.

As your iPad doesn't meet the minimum requirements for our mobile app, I'm afraid you'll need to keep using a web browser to access your files. 

Let us know if you have any follow up questions!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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