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Files lost after being uploaded to Dropbox Move

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Files lost after being uploaded to Dropbox Move

New member | Level 2

I just got a new laptop tto replace my old one, and was prompted by the new laptop to use Dropbox Move to move my files from the  old laptop to the new one. I did exactly that and the application was complete without and errors or issues coming up. I signed out of my old laptop after the upload and when I accessed my Dropbox account on my new system, a lot of my old pictures were missing. I have searched my old laaptop but none of the files are there because they were moved to Dropbox. How can I find these files and resolve the issue.

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Re: Files lost after being uploaded to Dropbox Move

Dropboxer

Hello there @taiwo_ososanya, thanks for reaching out!

 

Can you let me know if you're able to find the files in your Dropbox account online?

 

Also, can you let me know what the sync status of the Dropbox app on the new computer is showing?

 

Let me know and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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