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Files missing - won't sync - Mac OS

New member | Level 2
New member | Level 2

I have spent the past day and a half trying to sort a syncing problem.  The dropbox files that were on my personal dropbox account (three years worth of work) disappeared with the installation of desktop app combining accounts.  Yesterday, after hours online with twitter support and eventually chat - following the instructions given by your support teams, nothing has changed.  Although my account icon shows syncing there are no new events, the files are showing errors or not showing at all.  I see that there are several posts regarding syncing - is this a system problem and how are you going to get my files that were stored online back?  

Advise, please.

 

4 Replies 4
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Re: Files missing - won't sync - Mac OS

Dropboxer
Dropboxer

Hey there @cfleishm, welcome to the Dropbox Community and sorry to hear that you're still having trouble syncing your files. 

It sounds like you may be referring to two different accounts associated with two separate emails. 

For this reason, to make sure we cover most initial ground, could you please confirm if you've checked the events pages of both accounts? Do you see any relevant info regarding additions by any chance?

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files missing - won't sync - Mac OS

New member | Level 2
New member | Level 2

As of yesterday (according to chat support)  the reset account at [personal information removed as per Community Guidelines] showed no old events.  The original dropbox contents simply disappeared online and are not seemingly totally messed up on desktop as well.  And that's the one that is creating a HUGE issue.  Thanks for response.

 

Re: Files missing - won't sync - Mac OS

New member | Level 2
New member | Level 2
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Re: Files missing - won't sync - Mac OS

Dropboxer
Dropboxer

Thanks for getting back to me, @cfleishm

In this case then, due to account-specific info needed to have a better look into this for you, I'd recommend continuing troubleshooting via email. 

I found your support request and have passed your comments along to the member of my team reviewing this for you. 

As soon as they have more info, they'll get back to you with the next relevant steps. 

Let us know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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