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Files missing

Files missing

RGarner97
Explorer | Level 3

I have not accessed my dropbox in quite awhile.  On accessing now, it says that my dropbox is nearly full.  I would like to view what I have in there, but nothing shows up except 1 small file.  I did have a lot of pictures, but I can't find anything there now.  Where are my files?

12 Replies 12

Re: Files missing

Lusil
Dropboxer
Hi there @RGarner97, let's see what we can find on this together. 

Could you go to your Plan tab online to check how much space regular and shared content are occupying?

If you could send me a screenshot, that would be really helpful. 

Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files missing

RGarner97
Explorer | Level 3

RGarner97_0-1613058366473.png

 

Re: Files missing

RGarner97
Explorer | Level 3

RGarner97_0-1613058401611.png

 

Re: Files missing

Walter
Dropboxer
Thanks for the screenshot @RGarner97!

Can you please have a look at your account's homepage, the deleted files page and the events page and let us know if you see any sign of your missing files?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files missing

RGarner97
Explorer | Level 3

The home page has just one mp4 which was added many years ago.  The deleted file has nothing.  There is no events file.  The all files has only the one mp4 as well.  

Re: Files missing

Lusil
Dropboxer
Could it be that the .mp4 file you have in your Dropbox account is 2.25 GB large?

You can check this by choosing one of your sorting columns to be "Size". 

As for the missing files, is there any chance you have another Dropbox account associated with a different email address?

Do you remember how you had originally added the photos and files you're looking for?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files missing

RGarner97
Explorer | Level 3

The mp4 is 1GB .  If there were another dropbox account, why is this one telling me it is nearly full?

Re: Files missing

Jay
Dropboxer
Hi @RGarner97, could you attach a screenshot of the files page to confirm that you only have one mp4 file on the account, while hiding any personal info?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Files missing

RGarner97
Explorer | Level 3

 

RGarner97_1-1613152245405.png

 

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