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Re: Files not opening

Files not opening

New member | Level 2

Hey guys. I've been trying to open files to edit and none of the files will open. I'm the owner of these files and I have had access to edit and everything for years. But all of the sudden, everytime I tryto open a file, it opens up to a blank, white screen. Help!

1 Reply 1

Re: Files not opening

Dropboxer

Hi @Woody1980, thanks for posting on the Community!

 

Are you previewing the files on the Dropbox site? Do they preview normally when you download them to your computer?

 

Could you try switching browsers to see if this helps? 

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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