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Files not transferring

Files not transferring

howeb
New member | Level 2

Just recently this began to happen.  When I save a file to Dropbox, it is saved on my laptop but it doesn't go out to the web so I can access it with my phone.  It always did before.

1 Reply 1

Re: Files not transferring

Hannah
Dropboxer

Hi @howeb , thanks for reaching out!

It sounds like your Dropbox desktop application is not syncing.

Can you please hover your mouse over the Dropbox icon in your system tray/menu bar, to see the application's current syncing status? A screenshot would also be very helpful.

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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