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Files not updating

Files not updating

Explorer | Level 3

When I open a file from Dropbox into word to update it, I notice that it loads an earlier version of the word file. Not all the information is there. I am using iPhone

3 Replies 3

Re: Files not updating

Dropboxer

Hi @Andrew Harrison, thanks for joining the Community!

 

Does the edited file appear on the website after you edit it from another device? 

 

Could you try quitting the Word app completely, and then reboot the iPhone to see if this helps?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files not updating

Explorer | Level 3
Hi Jay. Thank you for your reply. It works perfectly fine on the iPad but Dropbox is an earlier version. The problem seems to be with the latest 2 updates of Dropbox which I have on the iPhone. I’ve already rebooted but it doesn’t help.

Re: Files not updating

Dropboxer

Are there any updates for the Word app which need to be installed? 

 

Could you try offlining the Word document first, and then try opening it via the mobile app to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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