cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Files not uploading or syncing in android app

Files not uploading or syncing in android app

nitin194
Helpful | Level 6

For the past 2 days, My android phone app behaving abnormally. Neither it is syncing with the server nor it is allowing me to upload any files to the central server. When I add any files to the dropbox folder in my windows 10 computer it syncs properly but does not show up in my android app. After adding files directly in the app it keeps saying "Waiting to upload...". Please help me to resolve this issue. I do not use offline files on the android device.

1 Accepted Solution

Accepted Solutions

Re: Files not uploading or syncing in android app

nitin194
Helpful | Level 6

Dear @Walter 

 

Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

View solution in original post

6 Replies 6

Re: Files not uploading or syncing in android app

Walter
Dropboxer
Hey @nitin194; thanks for posting on our Community and sorry to hear about this. 

Can you please let me know if doing this on another wifi network or via cellular data produces the same error? 

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Files not uploading or syncing in android app

nitin194
Helpful | Level 6

Hello @Walter 

 

Thank you so much for responding to this issue. 

 

Can you please let me know if doing this on another wifi network or via cellular data produces the same error? ==> Same Wifi and Same cellular yes produces the same error.

 

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. ==> App version 224.2.6, OS version Android 11, OneUI 3.0

 

Re: Files not uploading or syncing in android app

Walter
Dropboxer
Thanks for the quick follow up @nitin194.

Can you please uninstall the mobile app completely from your phone and re-install it anew?

Maybe that will do the trick!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Files not uploading or syncing in android app

nitin194
Helpful | Level 6

Hello @Walter 

 

Well, now I am no more able to login to the mobile app. It says to contact support. However, I am able to login to the desktop website.

 

1.jpg

Re: Files not uploading or syncing in android app

nitin194
Helpful | Level 6

Dear @Walter 

 

Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

View solution in original post

Re: Files not uploading or syncing in android app

Walter
Dropboxer
Glad to hear you managed to resolve it in the end @nitin194.

See you around the Community and enjoy the remainder of your week!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?