Files not uploading or syncing in android app

[nitin194]

For the past 2 days, My android phone app behaving abnormally. Neither it is syncing with the server nor it is allowing me to upload any files to the central server. When I add any files to the dropbox folder in my windows 10 computer it syncs properly but does not show up in my android app. After adding files directly in the app it keeps saying "Waiting to upload...". Please help me to resolve this issue. I do not use offline files on the android device.

[Walter]

Hey @nitin194; thanks for posting on our Community and sorry to hear about this. 

Can you please let me know if doing this on another wifi network or via cellular data produces the same error? 

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.

Thanks!

[nitin194]

Hello @Walter 

Thank you so much for responding to this issue. 

Can you please let me know if doing this on another wifi network or via cellular data produces the same error? ==> Same Wifi and Same cellular yes produces the same error.

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. ==> App version 224.2.6, OS version Android 11, OneUI 3.0

[Walter]

Thanks for the quick follow up @nitin194.

Can you please uninstall the mobile app completely from your phone and re-install it anew?

Maybe that will do the trick!

[nitin194]

Hello @Walter 

Well, now I am no more able to login to the mobile app. It says to contact support. However, I am able to login to the desktop website.

[nitin194 · Accepted solution]

Dear @Walter 

Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

[Walter]

Glad to hear you managed to resolve it in the end @nitin194.

See you around the Community and enjoy the remainder of your week!