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Files overwritten with old ones

Files overwritten with old ones

PipEllwood
Explorer | Level 3

Hi there,

 

I noticed a problem with my Dropbox sync today and when I tried to resync it, it's replaced everything on my Mac and on the web version with old files from November. How do I get my files back? 

 

Thanks

3 Replies 3

Re: Files overwritten with old ones

Lusil
Dropboxer
Hi there @PipEllwood, let's see what we can do here. 

Were you originally editing your files via the desktop app?

If so, do you remember if the desktop app was running and syncing till now? 

Give me a shout whenever you have a moment to check this out, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files overwritten with old ones

PipEllwood
Explorer | Level 3

Hi there,

 

Dropbox Support on Twitter have referred me to the restorations team as oddly my files resynced today (after not doing so for three months) and uploaded all the new files, then replaced them with all the old ones! 

 

I appreciate the response.

Re: Files overwritten with old ones

Lusil
Dropboxer
No worries, @PipEllwood.

Let me know of any updates or if you have any other questions in the meantime!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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