Files that can’t end sync are synced all the day

[JeffChou]

Hi,

Why dropbox has been syncing files all the time, but it has never been completed,

I have noticed that it has been syncing for at least two months, and it is still not over.
My English is not good enough, please forgive me, if there is any incomplete expression.

Thanks for your apply.

A.正在同步127個檔案

A. 127 files are being synchronized

B.正在上傳4個檔案

B. 4 files are being uploaded

C.正在下載123個檔案

C. Downloading 123 files

[Sanchez]

Hey, @JeffChou, welcome to our community! 

It appears that you may be stuck because of a recent application update. I will give you some steps to try. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues:

1) Click on the Dropbox icon in the system tray and then click your profile picture or initials

2) Select 'Preferences'

3) Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)

4) Hold down the 'alt+H' keys on your keyboard

5) Click on the 'Fix Hardlinks' button

6) You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

7) Please wait about ten minutes to see if Dropbox resumes syncing.

If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button. 

Please note that if you use “Fix Permissions” syncing will start back over. If you need to use this step, please allow for a few hours to pass and let me know if syncing becomes stuck again.

Cheers!

[JeffChou]

Hi, 

After you replied,

I tried the two methods you mentioned,

but it seems that after a month, the situation is still the same.

Please refer to the image file.

Is there any other way? @@

-------------------------------------

Dropbox 117.4.378
Uploading 2 files...
Downloading 123 cases...

-------------------------------------

Syncing 125 files

[Lori]

Hey @JeffChou, the antivirus or security software on your computer will block Dropbox from completing the sync process.

To check if this is the issue, follow these steps: 1. Temporarily disable any such programs on your computer. 2. Re-start your app. 

Let me know how it goes!