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Files unavailable from a new device

Files unavailable from a new device

adb72
New member | Level 2

I recently added a new PC to my account. Some of the files in my Dropbox folder are not available on the new PC. It shows the files but I receive an error message that the files are online when I try to access them. I can use these files on my other PC. Other files I can access without a problem. I uninstalled and reinstalled Dropbox, but it did not correct the problem. Has anyone had a similar problem or does anyone have a suggestion?

1 Reply 1

Re: Files unavailable from a new device

Rich
Super User II

@adb72 wrote:

Some of the files in my Dropbox folder are not available on the new PC. It shows the files but I receive an error message that the files are online when I try to access them.


Are you using Smart Sync? Have you right-clicked on a file and set it to Local, rather than Online-only?

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    Rich Super User II
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